Secure purchases Payment by C.O.D. or credit card. The virtual POS which manages credit cards is outside the CHERATINCRINEX site and resides in the protected server of Banca Sella who guarantees security and privacy . CHERATINCRINEX does not store your credit card data which remain encrypted at 128 bit on a protected bank server. Customer Care According to the best Italian tradition also CHERATINCRINEX endeavours to offer you a high standard of sales service and support. Using the form at the bottom of this page you can ask for information directly from the managing agents of the services and products we sell. Protection of Privacy The data you supply when you place an order are stored in a database and you may at any time request that they be deleted or modified in accordance with the law on privacy. The data manager is Biocosmet s.r.l. whom you may contact at the following address: info@cheratincrinex.com Consumer's right of withdrawal The right of withdrawal (Legislative Decree 185/99 - EEC 97/7/CE) is exercised by means of written communication within ten working days effective : a) for goods, from the day of receipt by the consumer where the obligations set out in Article 4 have been met or from the day on which the latter have been satisfied if this occurs after conclusion of the contract provided that not beyond the term of three months from conclusion; b) for services, from the day of conclusion of the contract or from the day on which the obligations set out in Article 4 have been met if this occurs after conclusion of the contract provided that not beyond the term of three months from conclusion. The consumer must keep the acknowledgement of receipt of the registered letter with which he/she communicates or confirms exercising this right. In this case, the supplier is obliged to reimburse the amounts paid by the consumer as consideration for the sale of the goods. Should you exercise this right, please address your withdrawal to: CHERATINCRINEX c/o Biocosmet s.r.l. Via dell'agricoltura 280/F - 41038 San Felice sul Panaro (MO) Please also give us prior notice via e-mail: info@cheratincrinex.com